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By MaxVft
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Posts:  1028
Joined:  Sat May 08, 2021 4:17 am
#391282
Hello all,

Just recieved my order from Cook's Carnivorous Plants. I ordered an N. Glandulifera x Tenuis and a large-sized Akai Ryu flytrap.

Let's start off with the Nep:

First of all, they sent me the WRONG plant. They gave me an N. Spectabilis x Tenuis BE-3884 when I was SUPPOSED to recieve a BE-3891 GLANDULIFERA x Tenuis. That didn't tick me off as much as the quality if the plant I recieved. The main growth point was BLACK and the plant was shipped in a grocery bag. Most of the leaves were horribly wilted and broken , including the only forming pitcher it had. I contacted them about this but they have NEVER responded to ANY of my emails. Hopefully this one is lucky.

Flytrap:
I recieved this one a bit more secure in a ziploc bag. It was marked as 'Near Flowering,' which I am guessing is adult-sized. It was pretty small but that's what I get from buying during dormancy. OK condition.

Pics:
Nep growth point
Nep growth point
20211027_183204.jpg (2.27 MiB) Viewed 948 times
???!!
???!!
20211027_183217.jpg (1.96 MiB) Viewed 948 times
Flytrap
Flytrap
20211027_183150.jpg (2.08 MiB) Viewed 948 times
Completely rotted away
Completely rotted away
20211027_190647.jpg (2.26 MiB) Viewed 914 times
1 star. Never ordering again from these guys. :evil: :evil: :evil:

Please share your opinions/experiences here also. All are appreciated.

Thanks and happy growing
Max
Last edited by MaxVft on Thu Oct 28, 2021 2:22 am, edited 1 time in total.
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By MaxVft
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Joined:  Sat May 08, 2021 4:17 am
#391284
Carnies wrote: Thu Oct 28, 2021 1:42 am Pictures aren't loading?
Yeah I can't fix that but I viewed them by right clicking and selecting "open link in New tab."
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By Apollyon
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#391292
Sorry that happened to you man. On the up side, the Nep will probably bud off a dormant node below the black.
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By MaxVft
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Joined:  Sat May 08, 2021 4:17 am
#391293
Apollyon wrote: Thu Oct 28, 2021 2:10 am Sorry that happened to you man. On the up side, the Nep will probably bud off a dormant node below the black.
Yeah that's what I figured would happen anyways but just wanted to warn forum users. I believe spectabilis has tougher care requirements (?)than Glandulifera so I will have to do what I gotta do IG.

Surprised this happened since a lot of people had good experiences.
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By Sarracenia2004
Posts:  159
Joined:  Fri Oct 15, 2021 3:31 am
#391294
OOOOhhh nooooo
worst quality ive ever seen...
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By Apollyon
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Joined:  Tue May 05, 2020 2:49 am
#391296
Yeah. I mean I can understand that mix-up, mistakes happen and that one is understandable but some of that sounds like misrepresentation and lack of effort. The lack of customer service and follow up sounds bad too. Idk how these people expect to hold onto business if they dismiss their buyers like that. If you have a means to, try to get it into high humidity to ease its recovery some.
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By MaxVft
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Joined:  Sat May 08, 2021 4:17 am
#391298
Apollyon wrote: Thu Oct 28, 2021 2:24 am Yeah. I mean I can understand that mix-up, mistakes happen and that one is understandable but some of that sounds like misrepresentation and lack of effort. The lack of customer service and follow up sounds bad too. Idk how these people expect to hold onto business if they dismiss their buyers like that.
Exactly. Looks like they have declined miserably in the 30 years of this website being open.
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By NightRaider
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Posts:  70
Joined:  Mon Jun 07, 2021 4:01 am
#391302
I'll throw in my experience with two orders now, only issue I had at all was that he missed printing out my last order so it ended up shipping a couple weeks later than it otherwise would've. I got a nearly immediate response when I asked about it through FB though, and wasn't particularly bothered by it since it was kind of an impulse buy anyway. However, I have read about other people who have had experiences like yours too, so it seems to be fairly hit or miss with him especially outside of sarrs. Which to some extent is kind of understandable since afaik it's just Dean running the whole thing and he apparently has a full time day job too, but I get there's still really only so much you can forgive as a customer.
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By Sarracenia2004
Posts:  159
Joined:  Fri Oct 15, 2021 3:31 am
#391303
Apollyon wrote:Yeah. I mean I can understand that mix-up, mistakes happen and that one is understandable but some of that sounds like misrepresentation and lack of effort. The lack of customer service and follow up sounds bad too. Idk how these people expect to hold onto business if they dismiss their buyers like that. If you have a means to, try to get it into high humidity to ease its recovery some.
Honestly, mix ups are acceptable, AS LONG AS they do their best to fix the situation. Honestly, if they can't find the effort to package plants at all, then they probably don't even care about their plants at all. And not responding to emails and messages is even worse.
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By Apollyon
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Joined:  Tue May 05, 2020 2:49 am
#391304
Idk, I can see both sides. If it's one guy and he's doing it with a day job, that'll burn someone out. But it's a choice. Following through with customers and making mistakes right would continue to provide him business though. People remember stuff like that. A lot of nurseries seem to really slack on that or are just indifferent. There are some good ones too

@Sarracenia2004, I agree, absolutely. It's fundamental in a service job to actually provide the service. They forget that and they lose business to the next guy who does answer their e-mails. From what I read, that was a disturbingly careless way of going about it; the packaging. I get that Neps can get large, dessication is likely a risk. However, they should account for it and have a plan if they actually intend to sell it and send it out. Extra large bags, or even sealing the pot, putting some stakes in there to brace it and buffer it with packing peanuts. A grocery bag is something I'd expect from a kid selling to me on facebook. I don't know, when I sell plants, I try to make it a good experience. I make sure to double check what I'm giving them, offer the best of what I have available and make sure things turned out alright. I answer questions. However, I've worked a lot of service-oriented jobs in my life in one form or another so those things stuck. I get you can't do that on a grand scale but if there's an actual problem, it shouldn't be ignored. I had that same experience with Carnivorous Plant Nursery when a Heliamphora got caught in the busted covid holiday black hole last year (where the packages would arrive at a hub and get lost) for a month. Didn't even ask for my money back, I asked if something could be done if the thing did die and radio silence.
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By elaineo
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Posts:  409
Joined:  Tue Jul 24, 2012 4:07 am
#391305
I ordered from this shop like 10 years ago, and had a similar experience. They seem like nice people who really care about their plants, so I'm just puzzled. Maybe their kids are running the store for them? They must get a lot of angry emails from dissatisfied customers. I can't imagine they would just be okay with that after so many years.
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By CPhunter101
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Posts:  561
Joined:  Thu Feb 11, 2021 9:30 pm
#391309
Sorry to hear that @MaxVft... Double sorry because I was the one who recommended that you buy from Cook's... :cry:
They usually get my plants right, even on massive orders of 6-8 plants.
I find it funny that there was a mishap, especially since the seller replaced your plant with an even more exspensive plant.
Nepenthes spectabilis x tenuis costs about $30 each but you got 1 (and a half) for the $15 you paid for the origional nep.
When you think about it, nepenthes glandulifera x tenuis ran out around the time you ordered (I do weekly checks).
Do you think the seller was trying to give you an alternative plant in the place of the origional plant as a "sorry, none left, take this instead"?

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