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By MaxVft
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Joined:  Sat May 08, 2021 4:17 am
#390702
EDIT: got my problem fixed, text below is outdated and no longer important

Hello all,

Wanted to buy a Nep from Cook's Carnivores, selected payment (mail-in) and sent out my order. This was on the 27th of September. 3 days later, order status changed from "Pending" to "Un finalized", which I'm guessing means they received the payment. Nothing since. I contacted customer service several times to try and resolve the problem, but it's been 3 weeks and nothing since.

I don't think they ever answer their emails (or even look at them for this matter). Hoping they will respond to my emails soon. This is just a notice if you are paying through the 'mail-out' option.
Last edited by MaxVft on Tue Oct 19, 2021 11:05 pm, edited 1 time in total.
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By NightRaider
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Joined:  Mon Jun 07, 2021 4:01 am
#390705
FWIW I got a response extremely quickly by messaging him on FB the other day after my BE preorder seemed to be taking longer to ship out than it should've. I'd imagine you'd have better luck there.
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By CPhunter101
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Joined:  Thu Feb 11, 2021 9:30 pm
#390706
MaxVft wrote:3 days later, order status changed from "Pending" to "Un finalized", which I'm guessing means they received the payment.
I've never had a problem ordering from Cook's. If the status went from Pending to Unfinalized, you might've done something wrong on your end.
What it should've said after Pending is Shipped.
Are you sure you completed the ckeckout? Does your screen look like the pic below?
Attachments:
Screenshot 2021-10-19 150845.png
Screenshot 2021-10-19 150845.png (152.81 KiB) Viewed 845 times
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By MaxVft
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#390707
@CPhunter101 yes my screen looks like that. Do I have to re-do checkout in order for my plants to get shipped ( btw yes I did full checkout)?
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By CPhunter101
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#390708
MaxVft wrote:@CPhunter101 yes my screen looks like that. How do you fix that problem?
Yeah, you didn't complete the checkout and the seller never approved your order.
I advise that you select the nep you wanted and thoroughly go through the checkout, making sure you input everything needed.
After doing so, the status should turn from Pending to Shipped (in about a day or two). If not, you should contact the seller.
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By MaxVft
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#390709
Just redid my order, has same order number on it from last time.
Screenshot_20211019-154711_Chrome.jpg
Screenshot_20211019-154711_Chrome.jpg (207.74 KiB) Viewed 820 times
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By CPhunter101
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#390710
That's the "Order Completed" screen.
Now, wait at the "account" page until the order status is Shipped.
Your page should look something like the pic below.
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Screenshot 2021-10-19 155348.png
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By MaxVft
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Joined:  Sat May 08, 2021 4:17 am
#390943
...Still nothing and it's been 3 days now.

As said before, I have contacted the seller several times with no luck šŸ˜‘

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