MaxVft wrote:I ordered on sunday,thinking it would ship on monday,maybe tuesday at most considering the reviews stating quick shipping.
But the plant only shipped Wednesday, not a big deal considering that the reviews said that the plant arrived within 1 to 3 days,so I didn't stress over it,considering it was priority 2 to 3 day shipping.
Well,it's now Saturday(3 days later),and my flytrap has still not been delivered,considering I live just 4 hours away from the nursery(silverton OR).
The flytrap is expected to deliver monday,8 days after I ordered when it should've been a max of maybe 5 days(1-2 days preparation time,2-3 days shipping but even less because I live in the same state).
, Oh no! So sorry that we didn't meet your expectations. I think if you read the email you received when you placed your order, you'll find most of the information therein covers your primary concerns and provides an explanation for your complaint.
Here's what our New Order confirmation emails state:
SHIPPING- *** Matt and Leah are able to ship your order within 1-3 business days, during which Leah will be retrieving, cleaning, preparing, expertly potting, and safely packaging plant(s) for shipment. Once your plants are prepared for shipment she will send an email with a tracking number. USPS typically updates tracking information on their website by the following business day. (Note: seeds are sent via a regular USPS envelope which does not generate a tracking number.)
USPS estimates 2-3 days delivery time for Priority Mail and 3-5 days for First Class Mail, but does not guarantee it so it is rare but possible that it will be longer than this estimate for delivery, for example in exceptionally rare cases where a package is misdirected or delayed (please understand that we, Matt and Leah, naturally do not have control over this but will do anything we can to help, and USPS usually resolves such issues within just a few days).
We were able to get your Jaws shipped within 3 business days, so we met that promised deadline. We're actually struggling to keep up with meeting that 3-day processing period at the moment because we're in the process of selling our house and it is also the busiest time of year for FlytrapStore.
And, as others pointed out and is explained in the order confirmation email, and you now realize, once we hand off the box to USPS, there's nothing we can do to ensure the plant gets to you on time. We've started offering UPS shipping options as well because USPS has been very unpredictable in their shipping times over the last 12-18 months.
Panman wrote:Perhaps a direct email rather than a public browbeating and threat may have been a more appropriate course of action.
That's certainly much more appreciated!