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Customer Service
- Ordering
- Shipping & Delivery
- Viewing Orders
- Returns & Replacements
- 30 Day Guarantee
- Updating Account Information
- Ongoing Customer Support
- Ordering
- FlyTrapCare store accepts all major credit cards and PayPal for payment. If you'd like to place an order and credit cards or PayPal doesn't work for you. We will accept money orders as well. Please email a request for a money order purchase to sales@flytrapcare.com and we will work through processing your order.
- Shipping & Delivery
- Currently, FlyTrapCare Store only accepts orders in the United States. Orders are generally filled and shipped in 1 to 3 business days. All plants will be packaged well and are guaranteed to arrive to you in good condition. Shipments are sent via United States Postal Service Priority Mail and a delivery confirmation and tracking number are included. When your plant ships, you will receive an email notice from us letting you know that your order has shipped and an email notice from USPS which will contain your tracking number.
- During the winter months, temperate carnivorous plants can be shipped in the mail with little risk of damage from the cold. If the weather in your area is very cold, we will hold shipping your order until the weather is more favorable. Tropical plants such as Nepenthes or tropical sundews might require additional protection such as a 72 hour heat pack and signature delivery or being shipped to a PO Box or to an address where they will get immediate protection upon arrival.
- Viewing Orders
- In order to be able to view your order status, you will have to create an account. However, even without registering for an account, whenever the status of your order changes, you will automatically be notified via the email you provided at checkout.
- Returns & Replacements
- If for any reason, you are not happy with the condition of your plants upon their arrival, please contact us as soon as possible with your concerns and no later than 48 hours from their time of arrival. You can send an email to sales@flytrapcare.com or use the Contact Us Form. We will do our best to work with you toward a resolution, whether that be a replacement plant, a refund or store credit. The most likely scenario is that we will offer advice to nurse your plant back to health. In some cases, we may request to have plant shipped back to us or provide a photo of the plant's condition for verification.
- 30 Day Guarantee
- The plants that you receive from the FlytrapCare Store are guaranteed to maintain their health for the first 30 days that you receive them. However, this guarantee is only honored if you follow these rules:
- You must provide proper care for the plants and follow the basic growing instructions provided on the caresheet enclosed in your shipment or found in the online caresheets.
- If you notice any negative changes in your plants health or you have any questions concerning proper care techniques, you immediately submit a question to sales@flytrapcare.com or preferably to the FlytrapCare Forum.
- If you receive specific recommendations from me (Matt) to make to your growing conditions via the forum or email, you agree to makes those changes within 2 days.
- Updating Account Information
- Once you have created an account, you can log in and update your account information including shipping addresses, newsletter subscriptions, and your wishlists.
- Ongoing Customer Support
- Unlike many other online carnivorous plant stores, FlyTrapCare Store offers support to answer any growing questions or address any concerns you have at any point after receiving your plant. Just stop by the forum to ask any questions you have. You will get tips from many helpful growers including myself.
